Don't get me wrong...being a Personal Shopper sounds like it could be fun!  But we both know, that what we do, well it's more than just a bag of groceries.

Pricing - It's more than just a bag of groceries, right?

pricing Apr 23, 2021

Situation:  I've just prepared a quote for a cake that has a ton of tiny little hand-worked details.  There aren't molds for these things (unless I figure out a way to make them).  It's going to take several hours for me to hand cut and shape and create what the customer wants.  I give the price to the customer. 

Her response: "Wow!  I wasn't expecting it to be that high.  The last time I got a cake was at (fill in the blank) and it was only $29.99.  I mean, it's just flour, sugar, eggs, and oil right?"

My response, in almost every one of these situations.  First I breathe deep and smile big... (See the rest in the video)

Don't get me wrong...being a Personal Shopper sounds like it could be fun!  But we both know, that what we do, well it's more than just a bag of groceries.

I hope you never have to deal with this situation but if it does happen, with a bit of practice, you'll be prepared to diffuse the tension, pivot to the positive, and make the customer feel that she's getting something of great value - YOU!

 

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